Frequently Asked Questions (FAQ)

Welcome to Classy Missy’s FAQ page — here you’ll find quick answers to our most common questions.

💕 1. What products does Classy Missy sell?

Classy Missy offers:

Luxury sleepwear, loungewear, and lingerie
Designed for women who love comfort, elegance, and confidence

🛍️ 2. How can I place an order?

Visit our website: www.classymissy.co.za
Browse and add your favorite items to your cart
Checkout securely using EFT or bank transfer

🌍 3. Do you ship outside South Africa?

❌ No, we currently ship only within South Africa.

🚚 4. What delivery options do you offer?

We currently ship through trusted partners:

Paxi
PostNet
Door-to-door courier services

You can select your preferred method during checkout.

⏰ 5. How long does delivery take?

Orders are processed once payment is received.
Delivery takes 3–5 business days depending on location and courier choice.

🔎 6. How do I track my order?

Once your order has been shipped, you’ll receive a tracking number via email or WhatsApp so you can follow your parcel’s journey.

🚫 7. Do you accept returns or refunds?

No returns or refunds are allowed for underwear, lingerie, or intimate wear due to hygiene reasons.
This policy is strictly enforced with no exceptions.
💡 Please check your size and product details carefully before placing your order.

🔄 8. Can I exchange an item for a different size?

Unfortunately, exchanges are not available due to the intimate nature of our products.
We recommend checking our size guide or contacting us before purchasing if you’re unsure of your size.

📞 9. How can I contact Classy Missy?

You can reach us through any of the following:

📧 Email: info@classymissy.co.za
📞 Phone: 076 811 8358
💬 Instagram & TikTok: @Classy4missy

🕒 10. What are your business hours?

Monday – Friday: 07:00 – 17:00
Saturday: 08:00 – 16:00
Sunday & Public Holidays: Closed

✨ Thank you for shopping with Classy Missy!
We’re here to help you feel confident, comfortable, and classy every day.